Submit a Support Request

Clients/Family members - contact the organization that invited you to Sunlight. 

Staff

What kind of support do you need? 

• Workflow or organization-specific questions should be directed to the your local admin or organizational point person.
• Technical issues specific to the Sunlight platform should be submitted through the support ticket process in the Sunlight platform.

To submit a support request to Sunlight:

1. Click on your profile photo in the bottom left corner of your Sunlight dashboard. 

2. Choose request support and complete the form. What happens behind-the-scenes:

You'll receive a confirmation email that your request was successfully submitted. 

Every request is reviewed, triaged and assigned to the appropriate team member. 

You will receive an email or contact from a Sunlight team member to help resolve your issue.

Note: You can check the status of your ticket anytime at support.getsunlight.org/tickets.

Trouble? Contact your case worker or email support@getsunlight.org.