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I didn't receive my invite to Sunlight

If you are expecting an invitation email from Sunlight and you haven't seen it yet try checking these common issues first:

  1. Check your spam/junk folder for an email from Sunlight or the organization that invited you.
  2. Confirm you're checking the right email. The invite goes to the address your organization has on file.

If you still need help contact your professional (if you're a client) or the admin (if you're staff) and ask them to verify your invitation status. They can see your status and take the following actions:

  • Pending/Sent — delivered but not opened; if it was not in your spam, they can resend the invite
  • Expired — They Resend.
  • Failed — They'll verify he email on file and Retry.
  • Canceled / Not Invited — They'll send a new invitation.

Note: Accepting the invite gives you an account, but not automatic access to cases.

  • Clients: you must be added to a case before you can see it. If your screen is blank after logging in, ask your professional contact to add you to your case.
  • Staff: you must be assigned to each case separately.

Trouble? Contact your case worker or email support@getsunlight.org.