I can't log in to Sunlight

If you're having trouble logging into Sunlight, try these troubleshooting steps.

1. Check your email address. You must sign in using the email address associated with your profile. If you're not sure which address to use, check with your professional contact or the organization's administrator.

2. Reset your password.

3. Did you accept your invitation. Your account is not created until you accept the invitation link you received via email. Check your inbox and spam for an email from Sunlight or your associated organization. If the link has expired, ask your administrator to resend it.

4. Confirm your account is still active. If you recently left the organization or your status changed, your access may have been deactivated. Contact your administrator if you believe this change was made in error.

If you are able to log in but find yourself in the wrong place or the portal appears empty:

• Multiple organizations: After signing in, use the organization picker to select the right one — each is a separate workspace. Ask your admin about setting a default organization.
• Staff, no cases: Logging in doesn't open cases — you must be assigned to each one. Contact your administrator.
• Client, empty portal: Your portal shows only cases you're a participant on. Contact your professional contact (caseworker, attorney, CASA).

Trouble? Contact your case worker or email support@getsunlight.org.